The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Articles

Average Ticket Response Time?
Out typical response time is 5 mintues. Our Support engineers assign a degree of severity and...
Views: 500

Can I change my server password?
User Opinions ( ) How would you rate this answer? Helpful...
Views: 480

Can I export a VM?

Views: 113

Do you offer unmetered servers?
Yes we offer unmetered bandwidth on all our Dedicated Servers. All unmetered servers are on...
Views: 460

How do I Cancel my Server?
You can cancel your server using the Virtual Dedicated Hosting Manager.1. Log in to your Account...
Views: 519

How do I reboot my Server?
You can reboot, start and shutdown your server using the Virtual Dedicated Hosting Manager.1. Log...
Views: 702

How is bandwidth measured?
VPS Servers For Our VPS Servers we run Netflow collection hardware to determine your bandwidth...
Views: 493

How is extra bandwidth billed?
User Opinions ( ) How would you rate this answer? Helpful...
Views: 473

How long does it take for a requested reinstall to be provisioned?
It can take anywhere from 15 min to 48 hours. We can by special request leave your current server...
Views: 556

How long does it take for a VMware Machine Import ?
It can take anywhere from 15 min to 48 hours.
Views: 433

How long to provision a new order?
New Orders In Stock It can be immediate or upto 24-48 hours. The time is based on proper credit...
Views: 663

How many machines do you currently host?
We currently host over 5000 machines and are constantly growing.
Views: 507

How many OS reinstalls can be requested per month?
VPS For Unmanaged VPS Economy Plan you can request 1 System Reinstall a month.For Unmanaged VPS...
Views: 479

What are the Virtual Machine Specs provided in your VPS product?
ProcessorMinimum 2.5Ghz (higher speeds available)MemoryMinimum 512MB (4GB available for 32bit...
Views: 497

What is NetApp (Network Appliance) Clustered Storage and how does it protect my data from failure?
NetApp Storage is one of the highest performing Enterprise storage systems on the market.Our...
Views: 564

What is the current VMware VI Version and hardware platform you are runnning?
VMware Hardware/software backendSoftwarevCenter Virtual Center 4vSphere Virtual Infrastructre...
Views: 508

What is your Data Center infrastructure for the VMware enviroment?
All of our equipment from servers, storage, switching, and routing gear is all run on Redundant...
Views: 530

What is your network infrastructure?
Our network consists of mutiple Core routers running BGP across 8 or more carriers.This ensures...
Views: 482

What it is included with a managed pfsense firewall/VPN?
  HPC Host provides the following services with its managed pfsense firewall: Active...
Views: 194

What kind of performance can I expect from the VMWare VPS?
Performance is on par with a dedicated machine of the same processsor class and speed.VMware's...
Views: 536

Will I have full, root access?
You will have root/administrator access to all unmanaged VPS and Dedicated Servers.
Views: 488