"The reliability of HPC Host is critical. In our business, uptime, reliability and bandwidth are essential as our site operates around-the-clock with global buyers."
HPC Host offers servers based on VMware. VMware offers complete flexibility, security and capacity, as well as options for high availability, load balancing and disaster recovery. A basic difference between VMware and Virtuozzo is that VMware creates individual virtual servers directly on the hardware, at a bare metal level, while Virtuozzo’s containers run at the operating system (OS) level.
Linux on VMware allows the admin to customize and apply securtiy updates to the OS as there are no limitations, unlike Virtuozzo and other systems which give limited control of the Windows OS and require all updates to be at the same level for each VPS
Unmanaged VPS
Server
RAM
Hard Disk - NetApp RAID6 Storage
Bandwidth
Monthly Price
Linux VPS
Economy Plan
512MB
20GB 15K
500GB
29.95
Deluxe Plan
1024MB
40GB 15K
750GB
49.95
Premium Plan
1536MB
60GB 15K
1000GB
69.95
Build Your Own
512MB
20GB 15K
500GB
29.95
Server
RAM
Hard Disk - NetApp RAID6 Storage
Bandwidth
Monthly Price
Windows VPS
Economy Plan
512MB
20GB 15K
500GB
36.95
Deluxe Plan
1024MB
40GB 15K
750GB
57.49
Premium Plan
1536MB
60GB 15K
1000GB
77.49
Build Your Own
512MB
20GB 15K
500GB
36.95
Server
RAM
Hard Disk - NetApp RAID6 Storage
Bandwidth
Monthly Price
Solaris VPS
Economy Plan
512MB
20GB 15K
500GB
36.95
Deluxe Plan
1024MB
40GB 15K
750GB
57.49
Premium Plan
1536MB
60GB 15K
1000GB
77.49
Build Your Own
512MB
20GB 15K
500GB
36.95
Server
RAM
Hard Disk - NetApp RAID6 Storage
Bandwidth
Monthly Price
VMWare Image/Appliances
Upload your VMWare Image
From 512MB to 4 GB
From 20 GB to 100 GB
From 500GB to 2500 GB
36.95
VMWare Appliances
From 512MB to 4 GB
From 20 GB to 100 GB
From 500GB to 2500 GB
36.95
Save the time and energy it takes to setup, monitor and maintain your virtual dedicated server by letting our expert staff do it for you!
With HPC Host Managed Server, our team of server professionals will personally set up your virtual dedicated server to deliver maximum performance.
Plus, they will also handle select monitoring and maintenance issues that would otherwise drain your time and resources.
If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.
Examples of supported technical problems:
Your server becomes unreachable due to a network failure within our facility.
Your server becomes unreachable due to a hardware failure within our facility.
The hosting service setup process failed to complete successfully.
A root user password change request failed to resolve successfully.
HpcHost Built-in Support
24x7x365 Technical Support, Standard on Every Server
HPC Host backs every server with essential technical support delivered by highly experienced, highly dedicated professionals whose livelihoods depend on your satisfaction. Reliable and responsive, our built-in support is the real deal and typically better than the support others make you pay extra for.
Web-Based "Fast Track" Ticketing System
At HPC Host, Technical Support is always open for business, as close as your keyboard. Sign in, our customer support portal, and click on "Support Ticket System." Our "Fast Track" message center will route your request to the right person, right away. Whether you log on to report an incident or request a manual reboot, we'll quickly put a resolution in motion.
24x7x365 Remote Hands and Eyes
Our data center technicians are always on-call and on the move if the need arises to process a reboot or restore remote connectivity.
Automated & Manual Reboots
You can trigger a remote reboot of your server. For more individualized attention, you can also click through to request a manual reboot.
Network-Based Security Protection
We constantly monitor your system and protect against distributed denial of service (DDOS) attacks using a series of third party tools for layered and coordinated fortification of your server's network environment.
Open Access to Knowledge Base
We freely share our technical expertise and customer support experience to help you solve everyday server problems. Our dynamic, up-to-date database contains hundreds of current and relevant articles written by support professionals, and can be searched by keyword or category.
If you need custom work, such as Advanced scripting, programming or troubleshooting, you need our Managed VPS Plan.
Save the time and energy it takes to setup, monitor and maintain your virtual dedicated server by letting our expert staff do it for you!
With HPC Host Managed Server, our team of server professionals will personally set up your virtual dedicated server to deliver maximum performance.
Plus, they will also handle select monitoring and maintenance issues that would otherwise drain your time and resources.
Each Managed Servers includes*:
Initial Server Setup:
Including installation of operating system and Plesk control panel.
Setup for the following services:
Hosting Account
Resource Allocation
Security Services:
HPC Host scans your server once a month, to provide you with any recommended remediation actions. More about Security Services
Emergency Services:
Direct access to advanced support for emergencies including:
Service restart or reboot
Server or service down
Patching Services:
Patching services** for the base operating system
Monitoring Services:
Monitors server up/down every 5 minutes
Monitor up to 15 services and processes every 5 minutes
More about Monitoring Services
*Note: Administrative Access is unavailable with the Assisted Service Plan
** In most cases, patching will be performed weekly, though some patches may be applied sooner if the severity and likelihood of exploit is high. If a patch is found to break a customer’s application, the customer will be able to contact the managed services support center and request that the patch be rolled back, free of charge.
Our network consists of mutiple Core routers running BGP across 8 or more carriers. This ensures the network will keep serving internet traffic even if mutiple carriers have an outage.
How do I reboot my Server?
You can reboot, start and shutdown your server using the Virtual Dedicated Hosting Manager. 1. Log in to your Account Manager. 2. In the Virtual Dedicated Server section, click View Details . 3. Under Your server details, click Reboot.
What kind of performance can I expect from the VMWare VPS?
Performance is on par with a dedicated machine of the same processsor class and speed. VMware's overhead is quite low and uses only a few percent of the processing ability of our multiprocessor servers. Although the server hardware is shared across multiple Virtual machines. We do not oversell resources.
What is your Data Center infrastructure for the VMware enviroment?
All of our equipment from servers, storage, switching, and routing gear is all run on Redundant A+B power. Each A and B power circuit are backed up by seperate UPS's and seperate generators ensuring there are no power failures. Also all of our equipment is cooled by mutiple redundant Cooling units ensuring maximum uptime.
What are the Virtual Machine Specs provided in your VPS product?
Memory Minimum 512MB (4GB available for 32bit OS/16GB available for 64bit OS)
Storage Minumum 10GB Netapp Clustered Storage in Raid DP configuration
Network 1Gbps uplink
What is NetApp (Network Appliance) Clustered Storage and how does it protect my data from failure?
NetApp Storage is one of the highest performing Enterprise storage systems on the market.
Our storage infrastructure uses NetApp Clustered Systems so that if one of the controllers were to have a failure the other controller would take over in its place and continue to serve the storage needs of the VMware enviroment without any downtime.
To further protect our customer's data we also have Snapshot and Tape Backup solutions integrated with our NetApp storage.
How is bandwidth measured?
VPS Servers
For Our VPS Servers we run Netflow collection hardware to determine your bandwidth usage across your assigned IP's.
Dedicated Servers
For our Dedicated Servers collect port usage to determine your bandwidth usage acrossour public network.
How is extra bandwidth billed?
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Bandwidth overages are billed at $0.10 per GB. If you exceed twice the amount of bandwidth you are allotted, we will automatically charge you for excess bandwidth used at the time. If you exceed your allotment by less than twice the allowance, the overages will be added to your next monthly invoice.
Will I have full, root access?
You will have root/administrator access to all unmanaged VPS and Dedicated Servers.
Can I change my server password?
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You may change your server password, but keep in mind we will not have a record of it if you lose it.
How do I Cancel my Server?
You can cancel your server using the Virtual Dedicated Hosting Manager. 1. Log in to your Account Manager. 2. In the Virtual Dedicated Server section, click View Details . 3. Under Your server details, click Cancel.
What is the current VMware VI Version and hardware platform you are runnning?
VMware Hardware/software backend
Software
vCenter Virtual Center 4 vSphere Virtual Infrastructre 4 VMotion, VStorage, HA, DRS enabled
Servers
We Use VMware HCL certified servers for our VMware Server Hardware from both HP and Dell
Storage
Network Appliance FAS3xxx Series Clustered storage systems Network Appliance FAS6xxx Series Clustered storage systems
Do you offer unmetered servers?
Yes we offer unmetered bandwidth on all our Dedicated Servers. All unmetered servers are on dedicated ports not shared with any other customers.
How long does it take for a requested reinstall to be provisioned?
It can take anywhere from 15 min to 48 hours. We can by special request leave your current server running while we provision you a new server and allow you a grace period to copy your data over.
How many machines do you currently host?
We currently host over 5000 machines and are constantly growing.
Average Ticket Response Time?
Out typical response time is between 5-20 mintues. Our Support engineers assign a degree of severity and responded accordingly.Service outages of any type always receive top priority followed by service-degrading factors and general questions about server management.This ensures every customer will receive the best support during the appropriate situation.
How many OS reinstalls can be requested per month?
VPS
For Unmanaged VPS Economy Plan you can request 1 System Reinstall a month. For Unmanaged VPS Deluxe Plan you can request up to 2 System Reinstalls per month. For Unmanaged VPS Premium Plan you can request up to 3 System Reinstalls per month. For Managed VPS Economy Plan you can request up to 5 System Reinstall a month. For Managed VPS Deluxe Plan you can request up to 6 System Reinstalls per month. For Managed VPS Premium Plan you can request up to 7 System Reinstalls per month.
Dedicated Server
For all 1 CPU - Single Core - High Availabilityyou can request up to 2 System Reinstall a month. For all 1 CPU - Dual Core - High Availability you can request up to 3 System Reinstall a month. For all 1 CPU - Quad Coreyou can request up to 4 System Reinstall a month. For all 2 CPUyou can request up to 7 System Reinstall a month. For all 4 CPUyou can request up to 7 System Reinstall a month.
How long to provision the server on a new order?
Standard VPS It can be immediate or upto 24 hours. The time is based on proper credit card authorization and verification.
Managed VPS Since a managed VPS is based on working with you the client to setup the server and relies certain information to be provided, a time cannot be guaranteed. Typically if the information is provided in a timely manner no more the 24 hours is needed.
Dedicated Server/Managed ESX Dedicated Server/unManaged ESXi Dedicated Server It can be immediate or upto 48 hours. The time is based on proper credit card authorization and verification.
How long does it take for a VMware Machine Import ?
