"HPC Host Infrastructure Delivers Cost-Effective Server Consolidation, Real-Time Backup, Strong Redundancy and High Availability"
Eric Edwards - Office Technology.
Sales and Support availaible in
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24x7x365 Technical Support, Standard on Every Server
HPC Host backs every server with essential technical support delivered by highly experienced, highly dedicated professionals whose livelihoods depend on your satisfaction. Reliable and responsive, our built-in support is the real deal and typically better than the support others make you pay extra for.
Web-Based "Fast Track" Ticketing System
At HPC Host, Technical Support is always open for business, as close as your keyboard. Sign in, our customer support portal, and click on "Support Ticket System." Our "Fast Track" message center will route your request to the right person, right away. Whether you log on to report an incident or request a manual reboot, we'll quickly put a resolution in motion.
24x7x365 Remote Hands and Eyes
Our data center technicians are always on-call and on the move if the need arises to process a reboot or restore remote connectivity.
Automated & Manual Reboots
You can trigger a remote reboot of your server. For more individualized attention, you can also click through to request a manual reboot.
Network-Based Security Protection
We constantly monitor your system and protect against distributed denial of service (DDOS) attacks using a series of third party tools for layered and coordinated fortification of your server's network environment.
Bandwidth Monitoring and Tracking
You can continually track bandwidth allocations and usage on a per-server basis. Real-time graphs and limit-approach warnings help your team manage to optimum levels, and reports are archived for trend analysis and decision-making support.
Need more than our Built-in Support?
Every server you purchase from HPC Host includes our built-in support, but if you need more management we also offer Advanced Services which is availaible with our managed Servers that are designed to supplement the administration and maintenance of your servers. Advanced Services enable you to create the optimal management plan for your business, lowering your operational costs and improving the security and availability of your hosted environment.
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