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Out typical response time is 5 mintues. Our Support engineers assign a degree of severity and...
Can I change my server password?User Opinions ( ) How would you rate this answer? Helpful...
Do you offer unmetered servers?Yes we offer unmetered bandwidth on all our Dedicated Servers. All unmetered servers are on...
How do I Cancel my Server?You can cancel your server using the Virtual Dedicated Hosting Manager.1. Log in to your Account...
How do I reboot my Server?You can reboot, start and shutdown your server using the Virtual Dedicated Hosting Manager.1. Log...
How is bandwidth measured?VPS Servers For Our VPS Servers we run Netflow collection hardware to determine your bandwidth...
How is extra bandwidth billed?User Opinions ( ) How would you rate this answer? Helpful...
How long does it take for a requested reinstall to be provisioned?It can take anywhere from 15 min to 48 hours. We can by special request leave your current server...
How long does it take for a VMware Machine Import ?It can take anywhere from 15 min to 48 hours.
How long to provision a new order?New Orders In Stock It can be immediate or upto 24-48 hours. The time is based on proper credit...
How many machines do you currently host?We currently host over 5000 machines and are constantly growing.
How many OS reinstalls can be requested per month?VPS For Unmanaged VPS Economy Plan you can request 1 System Reinstall a month.For Unmanaged VPS...
What are the Virtual Machine Specs provided in your VPS product?ProcessorMinimum 2.5Ghz (higher speeds available)MemoryMinimum 512MB (4GB available for 32bit...
What is NetApp (Network Appliance) Clustered Storage and how does it protect my data from failure?NetApp Storage is one of the highest performing Enterprise storage systems on the market.Our...
What is your Data Center infrastructure for the VMware enviroment?All of our equipment from servers, storage, switching, and routing gear is all run on Redundant...
What is your network infrastructure?Our network consists of mutiple Core routers running BGP across 8 or more carriers.This ensures...
What it is included with a managed firewall/VPN?HPC Host provides the following services with its managed firewall: Active...
What kind of performance can I expect from the VMWare VPS?Performance is on par with a dedicated machine of the same processsor class and speed.VMware's...
Will I have full, root access?You will have root/administrator access to all unmanaged VPS and Dedicated Servers.